Delivery & Returns
Standard Orders
We dispatch standard orders 1-3 business days after you place your order. Once your order is dispatched, delivery takes approximately 2-3 business days in the United Kingdom and 5-7 business days to the rest of the world.
Subscription Orders
If you ordered before the 22nd of December, you will receive a box at the end of December. If you ordered on or after the 22nd of December, you will receive a box at the end of January.
We consider the 22nd a suitable cut off date, as this gives us enough time to deliver every boxtobox subscription before the end of the month.
Returns & Exchanges
The joy of boxtobox is the unknown, the anticipation of unboxing a mystery football shirt. For this reason we offer a one time exchange if the shirt you ordered does not fit.
To qualify for an exchange the buyer must make a request to crew@boxtobox.uk within one week of delivery. Once we confirm the exchange, the buyer should pay for the return postage within two weeks of delivery.
Once the shirt is in our possession, we will check to see if the shirt is in its original condition including tags. If we are satisfied, we will send you another boxtobox! If the shirt is not in its original condition, you will not be eligible for an exchange.