FAQ
How do I contact boxtobox?
For any enquires contact us at crew@boxtobox.uk.
What is a boxtobox?
A boxtobox contains a brand new genuine mystery football shirt including original tags. The football shirts are selected at random from any club or country around the world. Each mystery box also contains a premium quality information card about the team, kit & league.
What are Hero Socks?
A pair of Hero Socks are simply mini football kits on your feet! A versatile pair of high quality crew length socks, perfect for everyday use on or off the pitch. We use combed cotton as the main material. A softer, stronger & more luxurious fabric.
What size shirt do you recommend?
The size of a football shirt can vary depending on the manufacturer. If in doubt, we recommend opting for at least one size higher than your usual size.
Please see our size guide.
Is boxtobox environmentally friendly?
Absolutely. The black box, black paper sheet and shipping package can be recycled!
What is your return policy?
The joy of boxtobox is the unknown, the anticipation of unboxing a mystery football shirt. For this reason we offer a one time exchange if the shirt you ordered does not fit!
To qualify for an exchange the buyer must make a request within one week of delivery. Once we confirm the exchange, the buyer should pay for the return postage within two weeks of delivery.
Once the shirt is in our possession, we will check to see if the shirt is in its original condition including tags.
If we are satisfied, we will send you another mystery box! If the shirt is not in its original condition, you will not be eligible for an exchange.
Where do you ship?
A boxtobox is available to be purchased in the United Kingdom and delivery is completely free!
When will you dispatch standard orders?
We dispatch standard orders typically 1-3 business days after you place your order.
Once your order is dispatched, delivery takes approximately 2-4 working days.
When will you dispatch subscription orders?
We dispatch subscription orders at the end of every month.
Shipping once a month allows the team at boxtobox to be more efficient. At the start of each month we focus our attention on acquiring football shirts from around the world, freeing up time at the end of the month to focus on delivery.
Once your order is dispatched, delivery takes approximately 2-4 working days.
How do I update my payment details?
If you are using Paypal, please log in to your Paypal account and update your payment details there.
If you are using Stripe please send an email to crew@boxtobox.uk stating you would like to update your payment details.
How do I cancel my subscription?
Simply send an email to crew@boxtobox.uk stating you would like to cancel your subscription.
If your cancellation request was sent before the 16th of the month you will be given a refund for that months payment.