FAQ

A boxtobox contains a brand new genuine mystery football shirt including original tags. The football shirts are selected at random from any club or country around the world.

Each mystery box also contains a premium quality boxtobox information card, a collectable players pack and a complementary packet of the irresistible Haribo Tangfastics!

The size of a football shirt can vary depending on the manufacturer. If in doubt, we recommend opting for at least one size higher than your usual size.

Please checkout our size guide.

The joy of boxtobox is the unknown, the anticipation of unboxing a mystery football shirt. Thankfully we offer a free one time exchange if the shirt you ordered does not fit!

To qualify for an exchange the buyer must make a request within one week of delivery. Once we confirm the exchange, the buyer should pay for the return postage within two weeks of delivery.

Once the shirt is in our possession, we will check to see if the shirt is in its original condition including tags.

If we are satisfied, we will send you another mystery box! If the shirt is not in its original condition, you will not be eligible for an exchange.

We now ship World Wide! Delivery in the United Kingdom is completely free! Shipping to the rest of the world includes an additonal charge.

We dispatch subscription orders between the 18th and the 22nd of every month. Shipping once a month allows the team at boxtobox to be more efficient. At the start of each month we focus our attention on acquiring football shirts from around the world, freeing up time at the end of the month to focus on delivery.

Once your order is dispatched, delivery takes approximately 3-4 working days.

We dispatch standard orders typically 1-3 business days after you place your order.

If you have purchased identical mystery football shirts, please allow 1-2 weeks for your order to be dispatched.

Once your order is dispatched, delivery takes approximately 3-4 working days in the United Kingdom and 5-7 days for the rest of the World.

If you are using Paypal, please log in to your Paypal account and update your payment details there.

If you are using Stripe, please create a new subscription on our website. To delete your old subscription please send an email to crew@boxtobox.uk stating you would like to delete your old subscription.

Simply send an email to crew@boxtobox.uk stating you would like to cancel your subscription.

If your cancellation request was sent before the 18th of the month you will be given a refund for that months payment.