FAQ
A boxtobox contains a brand new genuine football shirt including original tags. The shirts are sourced from around the world and can be from any season, club or international team.
Each box also contains a premium quality information card about the team, kit & league and a boxtobox collectable player card from the Premier League.
Standard orders
We dispatch standard orders on Wednesdays and Saturdays. Once your order is dispatched, delivery takes approximately 2-3 business days in the United Kingdom and 7-14 business days to the rest of the world.
Subscription orders
If you ordered before the 22nd of March, you will receive a box at the end of March. If you ordered on or after the 22nd of March, you will receive a box at the end of April. We consider the 22nd a suitable cut off date, as this gives us enough time to deliver every boxtobox subscription before the end of the month.
boxtobox
This item can be exchanged.
Hero Socks
This item cannot be returned or exchanged.
Instructions
Due to the concept of mystery football shirts we only accept exchanges if the shirt you ordered does not fit. To qualify for an exchange the buyer must make a request to crew@boxtobox.uk within 7 days of delivery. Once we confirm the exchange, the buyer should pay for the return postage. We'll check to see if the item is in its original condition including tags or original packaging. If the conditions are met, we'll send you another item.
The size of a football shirt can vary depending on the manufacturer. If you are not sure which size to select, please see our size guide.
For any enquiries please contact us at crew@boxtobox.uk. We will respond to your message by the end of the next working day, but typically you can expect a response within 24 hours.